Privacy Policy

Plain English Version of Our Privacy Policy

We keep your name, email and company so you can use our system. We place cookies on your browser to make our system faster. We may use your name and email to send you information about our system. Please keep your personal information up to date. We do not and will not sell Your Data, individually or in aggregated form. You may stop receiving information from us at any time. You may access your personal data at any time. You are responsible for maintaining the privacy of data you enter into our system. You may delete your data in our system at any time. We keep your data private on our cloud providers. At present, we use AWS. NorthShore.ai is a U.S. company. We follow the laws of all the countries where we operate. More information below.

Effective Date: 10/27/2020

About This Privacy Policy

 

This Privacy Policy (the “Policy”) applies to the website https://northshore.ai and various related services (collectively, the “Sites”, “Services”, “we”, “us”, or “our”) to you (“You”), the user (“User”). This Policy describes how we collect, use and disclose information, and what choices you have with respect to the information. This Policy should be read in conjunction with our Terms of Service.

We understand that by choosing NorthShore.ai, you are placing some of your important data in our hands. We are only in business if you trust us, so your privacy means everything to us! Here are the key things you should know:

Information We Collect and Receive

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services and to enable you to enjoy and easily navigate our Services. We collect and use this information to provide, improve and protect our Services.

A. Information Related to Your Account and Interaction with NorthShore.ai.

Registration and Contact Information. We collect certain “Personally Identifiable Information” from you when you sign up to our Services, that can be used to identify you, such as your name, email address, mailing address, telephone number, and any other information that we deem relevant for the purpose of providing you with our Services or which you provided to use voluntarily. This category also includes information tied to your identity that you provide us through other means, such as emails to our support service.

 

Team Information. When one creates an account using the Services, we collect an email address, domain details and user name for the individual setting up the account. This person may create an identity on your behalf and may provide your information, including Personal Information (e.g., name, email address). We collect this information under the direction of our Users. If you are an employee of one of our Users and would no longer like us to process your information, please contact the User who submitted your information. If you are providing information (including Personal Information) about someone else, you must have the authority to provide this information on their behalf and consent to the collection and use of their Personal Information as described in this Privacy Policy.

 

Technical, Usage and Location Information. Whenever you visit our Site, we may collect ”Non-identifying Information” from you, such as your referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.

 

Other Information. We receive additional information provided to us when submitted to our Sites or if you participate in a focus group, contest, activity or event, apply for a job, or otherwise communicate with NorthShore.ai.

B. Information Related to Our Service

Slack Information. In order to perform the Services, we ask for visibility of your profile, list of users in your workspace, basic information about your channels and the ability to post messages as a Slackbot. We do not read any messages in your public or private channels. We only read messages in direct messages where the NorthShore.ai Slackbot is included. 

B1. Daily Standup Product

Information regarding Google Calendar and GitHub are only applicable for those who explicitly signed up for the Daily Standup Product

Google Calendar Information. In order to perform the Services, we ask for visibility into your calendar, but you can revoke our access to your calendar at any time. NorthShore.ai's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. 

GitHub Information. In order to perform the Services, we ask for visibility into your code repositories,  but you can revoke our access at any time. 

C. Cookies.

 

We use cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our Site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the Site. We use technologies like cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but this may limit your ability to use the Services.

How We Use the Information We Collect

We use your information in the following ways:

  • To provide, update, maintain, improve and protect our Services, including to operate certain features and functionality of the Services, to prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities.

  • For billing, account management and other administrative matters, we share and use Payment Information as described in Section Payment Information. 

  • To respond to your support requests, comments and questions.

  • To control unauthorized use or abuse of the Services, if we have a good faith belief, or have received a complaint alleging that Your Data is in violation of our Acceptable Use Guidelines.

  • To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. You may, at any time, request to opt-out of receiving future emails or notifications from us, by contacting us.

How We Share And Disclose Information

We do not and will not sell Your Data, individually or in aggregated form. We may share or transfer your personal information to third parties only in the following limited circumstances:

 

We will display your Account information on your http://app.northshore.ai profile page and elsewhere through the Services in accordance with the preferences you set in your Account. You can review and revise your Account information at any time.

 

We will display your Your Data within the Services as directed by you. If you elect to use a third party application through the Services, then we may share or disclose Your Data with that third party application as directed by you. Please remember that we are not responsible for the privacy practices of such third parties so you should make sure you trust the application and that it has a privacy policy acceptable to you.

 

With Trusted Service Providers and Business Partners. We may utilize trusted third party service providers to assist us in delivering, improving, protecting and promoting the Services. For example, we may use third parties to help host our Services, send out email updates, perform analyses related to the operation of the Services, or process payments. These third party service providers may have access to Your Data for the limited purpose of providing the service we have contracted with them to provide. They are required to have a privacy policy and security standards in place that are at least as protective of your information as is this Privacy Policy. 

 

In Connection With a Sale or Change of Control. If the ownership of all or substantially all of our business changes, we may transfer your information to the new owner so that the Services can continue to operate. In such case, your information would remain subject to the promises and commitments contained in this Privacy Policy until such time as this Privacy Policy is updated or amended by the acquiring party upon notice to you.

Other Access to or Disclosure of Your Information

We restrict access to any data and content you transmit to NorthShore.ai or is otherwise made available via the Services to NorthShore.ai employees, payment processors, contractors and agents who need to know that information in order to perform the Services. All of these individuals are subjected to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Security and Information Protection

 

We take security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. We use commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information. 

Payment Information

 

We use a third party, Stripe to process subscription payments, and therefore provide them with the Personally Identifiable Information required to charge your credit card. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.

 

Your Controls and Choices

 

Opt-Outs. NorthShore.ai provides you with the opportunity to choose (opt out) whether your personal information is to be disclosed to a third party or to be used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized. You may exercise your choice by contacting us at: information-security@northshore.ai. If you decide to opt-out, we may not be able to provide certain features of the Services to you.

 

Communication Preferences. If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time by sending your request to us by e-mail at information-security@northshore.ai or by writing to us at the address given at the end of this policy. Additionally, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us.

 

Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Service.

 

Blocking Cookies. You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so. You may also change or withdraw your cookie consent from this Privacy Policy.

Changes to the Privacy Policy

 

We reserve the right to change our Privacy Policy at any time. If we make changes, we will post them and will indicate on this page the policy’s new effective date. If we make material changes to this policy, we will notify you by email or through notice on the Services.

 

No Children Under Age 13

 

The Services are not intended for use by anyone under the age of 13, nor does NorthShore.ai knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, you may not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we confirm that we have collected personal information from someone under the age of 13 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 13 and believe that we might have any information from or about such child, please contact us at the email address provided at the end of this Privacy Policy.

 

Contact Us

If you have questions or need to contact us about this Privacy Policy, please email us at information-security@northshore.ai. 

NorthShore.ai | New York, NY

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