We keep your name, email and company so you can use our system. We place cookies on your browser to make our system faster. We may use your name and email to send you information about our system. Please keep your personal information up to date. We do not and will not sell Your Data, individually or in aggregated form. You may stop receiving information from us at any time. You may access your personal data at any time. You are responsible for maintaining the privacy of data you enter into our system. You may delete your data in our system at any time. We keep your data private on our cloud providers. At present, we use AWS. NorthShore.ai is a U.S. company. We follow the laws of all the countries where we operate. More information below.
Effective Date: 10/27/2020
We understand that by choosing NorthShore.ai, you are placing some of your important data in our hands. We are only in business if you trust us, so your privacy means everything to us! Here are the key things you should know:
Information We Collect and Receive
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services and to enable you to enjoy and easily navigate our Services. We collect and use this information to provide, improve and protect our Services.
A. Information Related to Your Account and Interaction with NorthShore.ai.
Registration and Contact Information. We collect certain “Personally Identifiable Information” from you when you sign up to our Services, that can be used to identify you, such as your name, email address, mailing address, telephone number, and any other information that we deem relevant for the purpose of providing you with our Services or which you provided to use voluntarily. This category also includes information tied to your identity that you provide us through other means, such as emails to our support service.
Technical, Usage and Location Information. Whenever you visit our Site, we may collect ”Non-identifying Information” from you, such as your referring URL, browser, operating system, cookie information, and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, this information alone cannot usually be used to identify you.
Other Information. We receive additional information provided to us when submitted to our Sites or if you participate in a focus group, contest, activity or event, apply for a job, or otherwise communicate with NorthShore.ai.
B. Information Related to Our Service
Slack Information. In order to perform the Services, we ask for visibility of your profile, list of users in your workspace, basic information about your channels and the ability to post messages as a Slackbot. We do not read any messages in your public or private channels. We only read messages in direct messages where the NorthShore.ai Slackbot is included.
B1. Daily Standup Product
Information regarding Google Calendar and GitHub are only applicable for those who explicitly signed up for the Daily Standup Product
Google Calendar Information. In order to perform the Services, we ask for visibility into your calendar, but you can revoke our access to your calendar at any time. NorthShore.ai's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
GitHub Information. In order to perform the Services, we ask for visibility into your code repositories, but you can revoke our access at any time.
How We Use the Information We Collect
We use your information in the following ways:
To provide, update, maintain, improve and protect our Services, including to operate certain features and functionality of the Services, to prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities.
For billing, account management and other administrative matters, we share and use Payment Information as described in Section Payment Information.
To respond to your support requests, comments and questions.
To control unauthorized use or abuse of the Services, if we have a good faith belief, or have received a complaint alleging that Your Data is in violation of our Acceptable Use Guidelines.
To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. You may, at any time, request to opt-out of receiving future emails or notifications from us, by contacting us.
How We Share And Disclose Information
We do not and will not sell Your Data, individually or in aggregated form. We may share or transfer your personal information to third parties only in the following limited circumstances:
We will display your Account information on your profile page and elsewhere through the Services in accordance with the preferences you set in your Account. You can review and revise your Account information at any time.
Other Access to or Disclosure of Your Information
We restrict access to any data and content you transmit to NorthShore.ai or is otherwise made available via the Services to NorthShore.ai employees, payment processors, contractors and agents who need to know that information in order to perform the Services. All of these individuals are subjected to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Security and Information Protection
We take security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. We use commercially reasonable and industry-standard physical, managerial, and technical safeguards to preserve the integrity and security of your information.
Your Controls and Choices
Opt-Outs. NorthShore.ai provides you with the opportunity to choose (opt out) whether your personal information is to be disclosed to a third party or to be used for a purpose that is incompatible with the purpose(s) for which it was originally collected or subsequently authorized. You may exercise your choice by contacting us at: email@example.com. If you decide to opt-out, we may not be able to provide certain features of the Services to you.
Communication Preferences. If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time by sending your request to us by e-mail at or by writing to us at the address given at the end of this policy. Additionally, we may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us.
Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Service.
No Children Under Age 13